Assessor Resource

BSBFLM309
Support continuous improvement systems and processes

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

It applies to individuals with roles of responsibility who use initiative, organisational and communication skills to influence the ongoing development of the organisation.

At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to continuous improvement systems and processes

1.1 Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams

1.3 Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

2 Monitor and report specified outcomes

2.1 Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2 Apply continuous improvement techniques and processes to improve customer service

3 Support opportunities for further improvement

3.1 Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2 Document and use work performance to identify opportunities for further improvement

3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to continuous improvement systems and processes

1.1 Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams

1.3 Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

2 Monitor and report specified outcomes

2.1 Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2 Apply continuous improvement techniques and processes to improve customer service

3 Support opportunities for further improvement

3.1 Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2 Document and use work performance to identify opportunities for further improvement

3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative 
Communicate the organisation’s continuous improvement processes to individuals and teams 
Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes 
Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved 
Apply continuous improvement techniques and processes to improve customer service 
Communicate agreed recommendations for improvements in achieving the business plan to team members 
Document and use work performance to identify opportunities for further improvement 
Maintain records, reports and recommendations for improvement within the organisation’s systems and processes 

Forms

Assessment Cover Sheet

BSBFLM309 - Support continuous improvement systems and processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFLM309 - Support continuous improvement systems and processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: